Terms and Conditions

The domain name www.hecmo.com, an internet based portal, and hecmo, a mobile application, is owned and operated by Half Dome Internet Pvt. Ltd., a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter, referred to as “hecmo” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.

Your access or use of the Website, transaction on the Website and use of Services hosted or managed remotely through the Website, are governed by the following terms and conditions (“Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitute a legal and binding contract between You- the User on one part and hecmo on the other Part.

1. Creating an Account  

1.1 To use certain features of the Website (e.g., ordering Products, posting rating/reviews, receiving Hecmo enewsletters), you must set up an account with Hecmo.com (“Hecmo Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your Hecmo Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Hecmo Account. 

1.4 Hecmo.com will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Hecmo account, you shall immediately notify Hecmo.com.

1.5  It is your responsibility to keep your email address up-to-date on your account setup at Hecmo.com so that we can communicate with you electronically.

 2. Privacy Policy

2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to Hecmo.com.  
2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

3. Security Policy
All your transactions are 100% secure when you place an order online at Hecmo.com. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

4. Customer eligibility

4.1. For the purposes of transacting through the Website, the Users are required to obtain registration, in accordance with the procedure established by hecmo in this regard. As part of the registration process, Hecmo.com may collect the following personal information from the Users:

  1.   Name;
  2.   User ID;
  3.   Email address
  4.  Address (including country and ZIP/ postal code);
  5.   Gender;
  6.    Age;
  7.    Phone number;
  8.    Password chosen by the User;
  9.    Valid financial account information; and
  10.   Other details as the User may volunteer.

4.2     The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website.

4.3     By registering, accessing or using the Website, you accept the terms of this Terms of Use and represent and warrant to hecmo that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by its Terms of Use.

4.4     A registered id can only be utilized by the person whose details have been provided and hecmo does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of purchasing products or services, on behalf of such persons.

4.5     You agree and acknowledge that You would (a) create only one account; (b) provide accurate, truthful, current and complete information when creating Your account and in all their dealings through the Website; (c) maintain and promptly update Your account information; (d) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (e) promptly notify hecmo if You discover or otherwise suspect any security breaches relating to the Website; and (f) take responsibility for all activities that occur under Your account and accept all risk of unauthorized access.

5. Price and Payment

5.1 All our product prices include all applicable statutory taxes, fees and subject to availability.

5.2 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

5.3 We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

5.4 Our standard delivery charges are item-specific. These include Rs. 49 delivery charges for orders of product of value less than Rs. 1000; and FREE Delivery for any order value of Rs. 1000 or more.

5.5 Standard delivery orders will be delivered within 3 to 7 working days. Express delivery orders will be delivered within 2 to 3 working days.

5.6 You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.

5.7 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners..

6. Use of Information on the Website

6.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

6.2 Hecmo.com does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Hecmo.com.

7. Disclaimer of Warranties and Limitation of Liability

7.1 All information, Products and services included on or otherwise made available to you through this Website are provided by Hecmo.com on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

7.2 Hecmo.com assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

7.3 Hecmo.com has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

7.4 Hecmo.com cannot guarantee the adequacy, currency or completeness of the Website content. Hecmo.com does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website. 

7.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. Hecmo.com is not associated with any manufacturer of any  products on the Website. We do not warrant that the Website, or its content will meet your requirements.

7.6 Please note that while Hecmo has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.

7.7 We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter etc. Hecmo explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

7.8 Hecmo.com accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Hecmo Users. 

7.9 Hecmo.com reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

8. Website Availability

We take all reasonable care to ensure the availability of the Hecmo.com Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Hecmo.com does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

9. Links to third-party websites

We provide link to third-party websites and our online payment service partners which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.

10. Terms of Sale

10.1 Hecmo.com may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

10.2 Hecmo.com reserves the right to discontinue any program or offer on its Website.

10.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on Hecmo.com.

10.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and consent to its use by the Hecmo and/or its affiliates.

10.5 You understand that all Products shall be sold & dispensed by a registered Vendors at Hecmo and/or its affiliates.

10.6 "If you are the parent/legal guardian/authorised person of the customer, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Hecmo and/or its affiliates on the Customer’s behalf." 

11. Returns/Refunds Policy

At Hecmo.com, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 7 days of the arrival of your order. You may receive a full refund based on the conditions listed below:  

Please note: Hecmo ‘Returns Policy’ may vary depending on the specific nature of the products.

Refunds Possible If the Item(s) You Received:

  • is different from the ones you ordered;
  • are lost or damaged during transit;
  • is past its expiry date;
  • is a defective item.

 Returns NOT Eligible If the Item(s) You Ordered:

  • is without original packing/accessories.
  • falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers) and other Personal hygiene products;
  • is used or tampered with.

 Cancellations before Shipping: 

We accept cancellation requests of ordered products if intimated via email within 24 hours from the time the order is placed. You can cancel the order by contacting our Customer Support team via email at info@hecmo.com. In case of prepaid orders, the amount will be refunded to you and should reflect in your account in 7-10 working days. Please note that if the cancellation request is sent after 24 hours of placing the order, the amount will be refunded only in the form of Hecmo store credit after the order is cancelled.

 Any cases of Cancellations or Returns that fall outside the purview of the above-mentioned scenarios will be handled on a case to case basis.

 12. Copyrights, Trademarks and other Intellectual Property Rights

12.1 As per the Terms and Conditions of Hecmo.com, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Half Dome Internet Pvt Ltd. All other trademarks not owned by Hecmo.com that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hecmo.com.  

12.2 You hereby agree that you will not reproduce, duplicate or copy the content of Hecmo.com for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.  

13. User Indemnification

You hereby agree to indemnify, defend, hold harmless Hecmo.com and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.  

14. Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of New Delhi. 

15. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.  

16. No Waiver

No failure on the part of Hecmo.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of Hecmo’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Hecmo nor the reliance of any person on Hecmo actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of Hecmo.com shall have any legal effect whatsoever.

17. Submissions

17.1 Hecmo.com reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website, including but not limited to, Ratings & Reviews, Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.  

17.2 Hecmo.com shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. 

17.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy. 

17.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Hecmo.com Website.  

17.5 Hecmo.com does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.  

18. Termination

You agree that Hecmo.com, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Hecmo.com shall not be liable to you for any such termination. Your right to use the Hecmo Website/Service immediately ceases upon termination of your access/use of the Website.

19. Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Hecmo.com Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.
Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions.
Telephone number: 1800 313 000 022
E-mail: care@hecmo.com